We are hiring!

Sales Development Representative

Work Remotely from anywhere in Ireland

Good Culture Kombucha is an ambitious fast-growing company that distributes the finest Organic Kombucha Ingredients to over 150 leading kombucha brands all across the USA, Europe & the world. Kombucha is now the fastest growing beverage market & we play a big role in supporting these emerging healthy drink brands to succeed. We are dedicated to solving our customers production challenges & love doing everything we can to help them succeed.

Due to our continued growth & opportunities, we now require a full time outbound sales person to join our small passionate team and help take the business to the next level.

This important role will mainly be focused in two key areas:

  • Outbound Proactive Sales (Phone & Video Calls) generating new sales in USA market.

  • Supporting existing USA & global customers with their day-to-day needs.

This is an exciting opportunity for somebody who really wants to step up and be a core part of growing the business. We have ambitious plans for the future and want to hire really great people to join us on the journey. As the business expands in the coming years we hope to hire for more senior roles from within the team and offer personal career growth opportunities.

We are very open minded to who could be the right person for this role. Ideally you show lots of potential & will achieve great things if given the right support & trust in your abilities.

Really important things to know:

  • This role is for someone who is based in Ireland and can work remotely from home or a coworking space. We really don’t mind where you are based and encourage all the benefits of a good work life balance that remote working can bring.

  • The role will be focused the USA market so your hours will be 1pm – 9pm Monday to Friday, Irish Time. This will be in line with USA eastern standard time customers.

  • A small amount of travel will be required from time to time. This will include during initial training period, attending trade shows and events from time to time.

The type of person we are looking for:

Does this sound like you?

  • Very happy making outbound sales calls every day and generating new business

  • You are an extraverted sales person who loves talking with people

  • Ambitious to step up, learn and expand in all areas of sales

  • Identifies as having a positive and can-do attitude

  • Friendly and approachable

  • Takes huge pride in always delivering to a high standard

  • Trustworthy & high integrity

  • Self-Motivated and can thrive while working autonomously/remotely

  • ·Values building great long-term relationships

  • Enthusiastic & passionate to help grow the business

  • Always approaches day to day problem solving with a positive attitude

  • Takes ownership & responsibility for outcomes, you always see things through to completion

  • Desire to become a faithful steward of the business & trusted ally to the whole team, our customers & business partners.

 

Your Abilities

  • You can proactively make outbound sales calls every day to achieve targets.

  • Highly Organised

  • Can be accountable for independently supporting existing customers

  • High level of attention to detail.

  • Excellent communication skills

  • Loves learning new things

  • You have good judgement & ability to Independently problem solve

  • Can create, document & continuously Improve all processes for the functions of the role to a high standard.

  • Can work flexibly to meet the demands of the business

Highly desired skills & experience (but not essential)

  • Experience in outbound sales & providing great customer service

  • Knowledge of food & drinks production processes or distribution industry

  • A passion for continuous improvement, the environment, health and sustainability

  • Whilst not essential, a love for Kombucha & our industry would definitely help

 

Duties of your role

  • Actively working closely with the team on the day-to-day problem solving & delivering for our customers to a high standard.

 

Growing the Business

  • Developing New Business

    • Proactively making outbound sales calls to create new long-term customers for the business.

    • Setting up introductory video calls to meet with new customers & understand their needs.

    • Presenting our kombucha ingredients (Manna-K) as a solution to their problems. (Full training will be provided)

    • Supporting customer’s onboarding and implementation.

  • Responding to all new inbound enquiries and record all new important customer information in our CRM system.

  • Communicate with customers through phone, video call, email and direct message

Supporting Existing Customer

  • You will be the primary point of contact for all existing USA based customers.

  • Building and maintaining long term trusted relationships with customers, ensuring effective and regular communication.

  • Maintaining sales forecasting to make sure we always have what the customers need in stock.

  • Providing quotations and following up to convert these into sales.

  • Provide invoices and following up, ensuring these are paid for in timely manner.

  • Coordinating delivery of customer orders with our USA warehouse.  

Working within the team

  • You will work closely with the team who will all support you to be successful. This includes other sales team members, operations coordinator, technical manager & senior management.

  • Upkeep of clear documentation on our CRM System.

  • Maintain knowledge of our products and pricing.

  • Maintain up to date documentation of your sales processes.

  • You will be required to support the other sales team members if required (eg if team members are on annual leave or off sick). This includes responding to their customer enquiries, creating quotes, invoices, orders & other related tasks if required. Full training will be provided.  

Role summary

  • The role is initially a fixed term contract for a period of three months with the possibility of being made permanent.

  • Start dates as soon as possible.

  • Salary between €25,000 to €30,000 based on experience

  • Additional Bonus & incentives structure so you are appropriately rewarded for your efforts.

  • The role is based within Ireland.

  • The role will be supporting the USA market so your hours will be 1pm – 9pm Monday to Friday, Irish Time. This will be in line with USA eastern standard time.

How to apply for the role:

  • A brief description of why you are interested in this role and your suitability as on outbound sales person

  • And a copy of your CV to jessica@goodculturekombucha.com