Terms and Conditions of GOOD CULTURE KOMBUCHA

These conditions of sale supersede any previous terms and conditions including descriptions or statements as to the delivery, quality, or performance of goods, or their suitability.

Definitions

“GCK”, “we”, “us”, “our”, and “the company” mean the companies:

  • Good Culture Kombucha Limited, Unit 14, Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT, United Kingdom

  • Good Culture Kombucha Ireland Limited, Unit 1a, Cleaboy Business Park, Old Kilmeaden Road, Waterford, X91 DEC4, Republic Of Ireland

“You”, “your”, the “customer“ and “the purchaser” mean the client stated on the order confirmation.

“Goods” shall mean any such goods or service to be supplied to the purchaser by GCK pursuant to or in connection with a purchase order.

“Contract” shall mean the contract between the purchaser and GCK consisting of the purchase order and any other document specified in the order.

The Contract

The contract between you and GCK will not be deemed to be in force until such time as we confirm in writing or by e-mail that we have accepted your order. The contract shall be in accordance with all the laws and statutes in force in the United Kingdom or Ireland.  All risks relating to the goods shall pass to the purchaser on delivery.  Notwithstanding delivery and the passing of risk property in and title to the goods shall remain with GCK until we have received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by GCK to the purchaser under any contract whatsoever.  Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between GCK and the Purchaser.  All contracts are deemed to be entered into in the country of origin (United Kingdom or Ireland) and shall be governed and construed in accordance with English law.

Pricing and Ordering

GCK accepts orders by e-mail to sales@goodculturekombuch.com. Pricing is strictly as quoted on order confirmations issued by GCK. Quotations are valid for thirty days and are subject to change in the event of circumstances beyond our control such as, but not limited to, price increases imposed on us by our suppliers.  In these circumstances you will be notified by telephone or by e-mail immediately and will be given the opportunity to cancel or amend your order. All expenses for the issuing and the collection of bank fees are charged to the Customer.

Order cancellation and amendments 

Orders can only be cancelled within 3 days of the date of order confirmation by GCK and cancellations up to the point of delivery will incur a charge equating to 20% of the cost of supply quoted to you plus other costs that have been incurred by GCK as a result of processing the order. Orders cancelled after delivery will incur the full price as quoted in the order confirmation.  Once an order has been confirmed by GCK, any decrease in quantity requested by you will render the entire order liable to a price review, and GCK reserves the right to reduce or cancel any discount which may have been agreed.

Delivery

Goods will only be dispatched on complete receipt of payment into company accounts unless credit has been agreed with GCK. Payment after delivery is strictly by arrangement with GCK and subject to a successful credit application. Only standard delivery has been allowed for (unless otherwise stated) between 9am to 5pm Monday to Friday subject to 3rd party freight providers schedule which is outside of our control. Any additional delivery requirements outside of this allowance may incur extra charges, e.g. Tail Lift Requirement. While GCK will do everything we can to give our client a pleasant delivery experience, the delivery time is based on the availability of 3rd party freight to your location at the time of booking within the freight budget. This quote does not include any allowances for customs charges, duties or fees that may apply. Any additional costs are the responsibility of the customer. The purchaser agrees that as the importer of record of any goods ordered, you will comply with all applicable laws and regulations of the country in which the goods are to be received.

Other Contingencies

In the event of any strike, trade dispute, fire, tempest, pandemic, conflict, accident, riot, civil disturbance, force majeure, or other occurrence (including the weather), or cause beyond the control of the company, any or all contracts or deliveries may be suspended, and the company reserves the right to complete the contract or delivery at the termination of such an occurrence.

Return of goods

Raw materials intake procedures should be carried out on receipt of the goods and any queries raised with GCK within 72 hours days by email to sales@goodculturekombucha.com with photo or video evidence. GCK requires that all customer quality control checks are carried out within this time frame and GCK will accept no liability for any apparent defect after this time. Any form of processing of the goods is deemed to constitute their acceptance.  GCK will deal with advices of any form of deficiency within five working days of receipt of such advices, and will provide you with further information as the process of dealing with the advised deficiency is undertaken.

Payments

Accounts with credit are to be settled in the currency stated on the quotation or invoice (unless GCK has previously agreed otherwise) by credit or debit card, or by bank transfer and are payable strictly thirty days after despatch of invoice (unless GCK has previously agreed otherwise). GCK reserves the right to charge interest on overdue accounts at the rate of 8.0% per annum above Bank of England base rate for the time being, calculated on a daily basis for as long as the account remains in default, together with administration costs incurred by GCK or its agents in the pursuit of payment.  Further deliveries may be withheld until overdue accounts have been settled in full.  In the case of any overdue payment where settlement has been agreed by GCK to be made in a currency other than sterling, GCK reserves the right to recalculate the sum owing in that currency in the event of its depreciation against sterling since the date of the invoice applicable to the relevant order.

Data Protection

During the course of the contract between GCK and you, for the purpose of fulfilling that contract, we keep the following information: your name, your address, your delivery address, your invoice address, your telephone number, your e-mail address,  your credit/debit card details, and any associated correspondence.  We do not collect or store information for reasons beyond the immediate contract, nor do we pass any information to third parties without your prior consent.  Any further information is held only for the specific purposes of normal business practice.  We will not contact you by e-mail unless it is for the direct purpose of, or in relation to the contract.

Trade Marks

Company and product names mentioned on our web site may be the trade marks or registered trade marks of their respective owners.